return & exchange

To ensure customer satisfaction, we allow you to return your purchase within 7 days from the invoice date if they are in their original packaging with price tag intact.

However, we do not accept returns or exchanges for any sale product or purchases with use of a promotional code.

Please take note we do not accept returns or exchanges for

  1. Any sale product
  2. Purchases with use of a promotional code

Please contact our Customer Service to initiate the return.
Please ensure that the Return Slip and Tax Invoice are included in the parcel. The item(s) must be returned to our returns address:

I Bella Sdn Bhd
Unit 16, Jalan Radin Bagus 1,
Bandar Baru Sri Petaling,
57000 Kuala Lumpur.

Terms and Conditions

I Bella Sdn Bhd reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges. Customer shall bear the shipping and handling charges of returning any rejected return or exchange request item(s).

Should there be any dispute on the refund amount for any return or exchange, refund will be based on cash value paid on the invoice.

Our returns and exchanges policies do not cover damage resulting from unique, accidental. It also does not cover products used in a manner or for a purpose not reasonably contemplated by, or previously modified in a manner not authorized by I Bella Sdn Bhd.

Bella Clinic makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. I Bella Sdn Bhd’s decisions on returns and exchanges are final.